Custom Domains

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Where it lives

Custom Domains sits under Settings, at Portal settings.

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Before you start

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How it works

You add the hostname you want the portal served on, and Introw gives you the DNS records to add at your domain provider. Once those records propagate and verify, Introw issues a secure certificate and the portal becomes reachable on your domain. Until a domain is verified, the portal is served on a default subdomain. A domain must be unlocked for partners to access the portal: that means either using the default subdomain or completing custom domain verification. Custom domains are a plan feature, so an org on a plan without them is prompted to upgrade when adding one.

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Settings & configuration

Custom domains are configured from Portal settings.

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Adding a domain

Enter the hostname you want to use for the portal. Introw generates the DNS records you need to add to make the domain point at the portal and prove you own it.

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DNS records

Add the records Introw shows to your DNS provider. These typically include records that point the hostname to Introw and records that verify ownership. DNS changes can take time to propagate before verification succeeds.

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Verification and certificate

Once the records resolve, Introw verifies the domain and issues a secure certificate automatically. The portal then serves on your domain.

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Removing a domain

You can remove a custom domain to stop serving the portal there; the portal falls back to the default subdomain.

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How-to guides

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Troubleshooting