Skip to main content
When you rebrand or move to a new hostname, you remove the old domain so the portal stops serving there. After removal the portal falls back to the default subdomain, so partners are never locked out entirely, just moved. This guide removes the domain and confirms the fallback.

​
What you’ll achieve

A removed custom domain, with the portal back on its default address (or a new domain you set up), and a plan to point partners at the new location.

​
Before you start

1

Confirm the plan and access

Custom domains are a plan feature; if yours does not include them you will be prompted to upgrade. Check what your plan includes at introw.io/pricing.
2

Plan the communication

Partners using the old domain will need the new address, so plan to tell them before or right after you remove it.
3

Confirm admin access

You need admin access to portal settings to remove a domain.

​
Steps

1

Open domain settings

Go to Portal settings and open the custom domain configuration.
2

Remove the domain

Remove the custom domain you no longer want to serve. The portal stops responding on that hostname and falls back to the default subdomain, so it stays reachable.
3

Confirm the fallback

Confirm the portal loads on the default subdomain, or on a new custom domain if you set one up, and clean up the old DNS records at your provider once nothing depends on them.

​
Verify it worked

The removed domain no longer serves the portal, and the portal loads on its fallback address so partners can still get in.

Connect a custom domain

Set up a replacement domain.

Brand the partner portal

Update branding for a new domain.

Implementation reference

Full custom domain configuration options.