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For partner ops putting the portal on a branded address partners trust.
A custom domain makes the portal’s URL yours, which builds partner trust and reinforces your brand. This guide takes the whole job end to end: add your hostname, create the DNS records Introw generates at your provider, and verify so Introw issues a secure certificate and the portal serves on your domain. Until you finish, the portal stays on its default subdomain, so partners are never locked out.

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What you’ll achieve

A verified custom domain serving the partner portal securely on your own hostname, with a certificate issued automatically, so partners reach the portal at an address that looks like yours.

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Before you start

1

Confirm the plan and access

Custom domains are a plan feature; if your plan does not include them you will be prompted to upgrade. You also need admin access to portal settings.
2

Have a hostname and DNS access

Choose a hostname you control, such as partners.yourcompany.com, and make sure you can add records at your DNS provider.

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Steps

1

Open domain settings

Go to Portal settings and open the custom domain configuration. If your plan does not include custom domains, you will be prompted to upgrade here.
2

Enter your hostname

Add the domain you want the portal served on, such as partners.yourcompany.com. Use a subdomain you control and are not already using elsewhere, so it can point cleanly at the portal.
3

Create the DNS records at your provider

Introw generates the records you need; add each one exactly as shown at your DNS provider:
  • Verification records - confirm you own the hostname and let Introw issue the SSL certificate. Add them exactly so verification can complete.
  • Mapping record - points the hostname at the portal so traffic resolves to Introw. This is what makes the address actually load the portal.
4

Wait for propagation, then verify

DNS changes take time to propagate, sometimes minutes, sometimes longer depending on your provider. Once they resolve, verify the domain in Introw. On success, Introw issues a secure certificate automatically.
5

Confirm the portal loads

Visit your hostname and confirm the portal serves over a secure connection on your domain.

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Verify it worked

The domain shows as verified in settings, the portal loads on your hostname with a secure certificate, and the default subdomain no longer needs to be shared with partners.

Remove a custom domain

Disconnect a domain you no longer use.

Brand the partner portal

Match the brand to your new domain.

Implementation reference

Full custom domain configuration options.