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Where it lives

Progress Tracking sits under Portal, at Courses.
A course with its enrolment funnel across the top - enrolled, not started, in progress and completed - over the chapters partners work through.

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Before you start

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How it works

Every course has a tracking view that lists its learners and where each one stands. You filter by status tab:
  • Enrolled - everyone placed in the course.
  • Not started - enrolled but hasn’t begun.
  • In progress - started but not finished.
  • Completed - passed and finished.
Open any learner to see their per-module detail and timestamps. At the catalog level, a metrics summary shows activity over a date range you choose, so you can report on completion across all courses. Progress also flows to your CRM automatically. When a CRM is connected and a partner’s contact/company are linked, each learner’s course enrollment and completion appear on the partner’s records - so sales and partner managers see training status without leaving HubSpot or Salesforce. The exact objects and fields are covered in the API reference.

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Settings & configuration

Tracking is mostly a reporting surface, so there’s little to switch on per course - the controls are about how you read and where progress lands. Status tab is the filter at the top of a course’s tracking view; switch between Enrolled, Not started, In progress, and Completed to focus on the learners you care about. Date range sits on the catalog-level metrics and sets the period completion is summarized over, so you can report on a month, a quarter, or any window you pick. CRM connection lives in Settings → Integrations. Connecting HubSpot or Salesforce is what turns on progress sync - there’s no per-course sync toggle, so once a CRM is connected and a partner is linked, their progress flows automatically.

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How-to guides

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Troubleshooting

Progress only reaches the CRM when the partner’s contact and company are linked. Sync runs on a schedule and is eventually consistent, so the CRM can lag the tracking view in Introw by a short while. Unreviewed upload answers can hold a learner just short of “Completed” even when every module is done.
The partner’s contact/company isn’t linked, or the CRM isn’t connected.
There may be unreviewed upload answers holding the learner below complete.
Confirm you’re on the intended status tab and date range.