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What you’ll achieve

The cause of a partner’s missing emails identified and fixed, so they reliably receive Introw notifications and invites going forward.

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Before you start

1

Get the details

Note which email the partner expected and which address is on their record.

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Watch it

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Steps

1

Check the address

In Partners, open the partner and confirm the contact’s email is correct and verified. A typo or unverified address is the most common cause, and Introw only emails a valid address.
Check the address
2

Confirm the notification is on

In Notification settings, confirm the relevant notification is enabled with Mail checked, and that any Segments on it actually include this partner. A notification scoped to a segment the partner is not in will skip them.
Confirm the notification is on
3

Check spam and domain

Ask the partner to check their spam folder, and confirm their mail server is not blocking the sender. Corporate filters are a frequent culprit for partners who never see invites. If spam filtering is a recurring problem across partners, send notifications from your own authenticated domain so mailbox providers trust the mail.
Check spam and domain
4

Resend

Once the address and settings are correct, resend the notification or invite so the partner gets it.
Resend

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Verify it worked

The partner receives the resent email, and the notification’s Last sent column updates to show it went out.

By email

Turn on Mail and reply-by-email.

Verify partner emails

Email verification for access.

Implementation reference

Full configuration options for partner notifications.