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What you’ll achieve

Partner notifications delivered by email for the events you care about, scoped to the right partners, with reply-by-email turned on so partners can respond from their inbox. Partners stay engaged off-portal and their replies land back in Introw.

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Before you start

1

Confirm partner emails

Partners need valid email addresses on their contacts. See Troubleshoot partner email delivery if someone is missing messages.

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Watch it

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Steps

1

Open Partner Notifications

Go to Notification settings. Notifications are grouped by area, Pipeline, Portal activity, Submissions, Tasks, and Learning, so you can scan and toggle them by section.
Open Partner Notifications
2

Enable the notification types

Turn on the events that drive action for your program. Pipeline (deal and object updates), announcements, submission outcomes, and task assignments are common starting points. Leave lower-value types off until partners need them, since too many notifications overwhelm rather than engage.
Enable the notification types
3

Turn on Mail

For each enabled notification, check Mail to send it by email. Uncheck to skip email for that event. Email is available for every partner notification, so this is the channel that reaches everyone with a valid address.
Turn on Mail
4

Scope who receives it

Open a notification’s detail page and use Segments to limit delivery to a specific partner audience, for example a tier or region. Leave segments empty to reach all eligible partners. Use this to send program-specific emails only to the partners they apply to.
Scope who receives it
5

Use reply-by-email

Collaboration emails, comments, deal and object updates, and submission outcomes, include Respond via email. Partners can reply from their inbox and the response appears in Introw. For commission payouts, partners can reply with their invoice attached.
6

Set the sender

To route replies to a real person, send from each partner’s assigned manager, see Wire partner ownership.
7

Monitor delivery

After enabling a notification, the Last sent column updates after the next real event, and Insights shows emails sent and opened, so you can confirm the channel is firing.

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Verify it worked

Insights shows emails sent and opened, and Last sent updates on the row after the next event on the events you enabled Mail for.

In Slack

Deliver notifications in Slack instead of or alongside email.

In Microsoft Teams

Deliver notifications in Teams.

Troubleshoot email delivery

Fix missing partner emails.

Implementation reference

Full configuration options for partner notifications.