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What you’ll achieve

A verified sending domain so every partner notification, portal invites, announcements, comments, and deal and CRM updates, sends from your own address, such as [email protected]. Mail is authenticated, so it reaches the inbox, and partners see a sender they trust.

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Before you start

1

Confirm the plan and access

The email domain is a plan feature; if your plan does not include it you will be prompted to upgrade. You also need admin access to portal settings.
2

Pick a sending domain and line up DNS access

Choose a domain you control, such as mail.yourcompany.com. Adding the DNS records may need your IT team or whoever manages the domain, so plan a few minutes with them.
3

Know that nothing else changes

Verifying a domain only changes the address mail comes from. Your notification types, channels, segments, and reply-by-email settings stay exactly as they are, so there is nothing to reconfigure.

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Steps

1

Open the email domain configuration

Go to Portal settings and open the email domain configuration, next to the portal custom domain. If your plan does not include it, you will be prompted to upgrade here.
2

Set your sender

Enter the address partners will see mail come from:
  • Sender display name - the friendly name in the inbox, such as Acme Partners. Use the name partners recognize.
  • Sender address - the local part and domain, such as [email protected]. The local part is the part before the @ (for example, partners or notifications); the domain is the one you will authenticate next.
You can change the display name or the local part later from this same screen without re-verifying, as long as you keep the verified domain.
3

Add the DNS records at your provider

Introw generates the records that authenticate your domain. Add each one exactly as shown at your DNS provider:
  • DKIM record - a TXT record that signs your mail so mailbox providers can confirm it is really from you.
  • Return-path record - a CNAME that routes bounce handling and aligns the sending domain.
There is no separate SPF record to add; the verified return-path handles alignment. For why that is, and how SPF, DKIM, and DMARC work together, see Email authentication and SPF.
4

Wait for propagation, then verify

DNS changes take time to propagate, sometimes minutes, sometimes longer depending on your provider. Once they resolve, verify the domain in Introw. While you wait, notifications keep sending from the default Introw address, so partners are never blocked.
5

Confirm the new sender

Once verified, trigger a partner email, such as an announcement, and confirm it arrives from your address in a real inbox.

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Verify it worked

The domain shows as verified in settings, and a partner notification arrives from your sender address (for example, Acme Partners <[email protected]>) instead of the default Introw address, landing in the inbox rather than spam.

Connect a custom domain

Put the portal on your URL to complete the white-label.

Brand email notifications

Match the email’s logo and colors to your sender.

Implementation reference

Full email domain configuration options.