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Many programs on manual invoicing cannot pay a partner until they have the partner’s invoice on file. (On Introw Pay the consolidated invoice replaces per-partner invoices, so this step is not needed.) Requesting one in Introw generates the commission statement, moves the payout to pending the partner’s invoice, and emails the partner to upload it, so the paperwork is gathered in a single clear step instead of a back-and-forth email thread. Reach for this when invoice collection is a required gate before payment in your payout cycle.

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What you’ll achieve

A payout sitting at Pending Partner Invoice with the partner notified and a statement generated, ready to continue to payment as soon as their invoice arrives, with finance holding the documentation it needs.

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Before you start

1

Confirm access

You need write access to payouts.
2

Have a payout in the cycle

The partner should have a payout in the current batch with approved commission to invoice against.
3

Set commission billing info

Your commission billing info should be set so the generated statement is complete and tells the partner what to put on their invoice.

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Steps

1

Open the partner's payout

Go to Payouts, open the batch, and open the partner’s payout. You can also request invoices for several partners at once from the batch view.
A payout open with its per-partner lines, total and Invoice column - the record an invoice is requested against so the partner uploads a document matching the amount owed.
2

Request the invoice

Choose Request partner invoice, then confirm with Request invoice. This generates the commission statement, moves the payout to Pending Partner Invoice, and emails the partner asking them to upload their invoice. The statement reflects your commission billing info, so the partner knows exactly what amount and details to invoice for.
3

Confirm the stage and wait for upload

Check the payout now reads Pending Partner Invoice. The partner uploads their invoice from the portal (they see Upload invoice on their payout), or simply replies to the statement email with the invoice attached. Once it is attached the payout moves to Pending payment on its own and your team is emailed, so you can continue toward Paid.

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Verify it worked

The payout shows Pending Partner Invoice, the partner has received the request email with the statement attached, and a statement is available on the payout. When the partner uploads or replies with their invoice, it appears on the payout at Pending payment, ready for you to pay and mark paid.

Run a payout cycle

Continue the payout through to paid once the invoice arrives.

Configure commission and payout settings

Set the billing info that appears on statements.

Implementation reference

Full configuration options.