How it works
Commission lines are generated automatically from your plans and surface through the commission dashboard and partner payout panels. Each line has a workflow status that the dashboard labels as potential, expected, approved, or declined, and a separate payment status once it is on a payout. You review lines in the dashboard’s metric views and on each partner’s payout panel, where you can act on them. Line actions include declining a line so it is voided and detached, postponing a line to hold it back from a payout, restoring a previously declined line, and adding a manual line for an adjustment. The same operations are available through the commission lines API.Prerequisites
- Write access to commissions.
- Commission plans generating lines, with enrolled partners.
Settings & configuration
Lines are reviewed from Commission and within partner payout panels.Understanding line status
A line’s workflow status reflects where it is: potential and expected lines are not yet approved, approved lines are attached to a payout, and declined lines are voided. Payment status tracks the money once a line is on a payout.Reviewing lines
Open a dashboard metric, such as potential or expected commission, to see the lines behind it, or open a partner’s payout panel to review their commission items.Declining and restoring
Decline a line to void it and detach it from a payout. Restore a declined line if it was declined in error.Postponing
Postpone a line to free it from the current payout and hold it for later; unpostpone to make it available again.Manual lines
Add a manual commission line on a payout for an adjustment, or edit an existing line where needed.Setup walkthrough
Open commission
Go to Commission.
How-to guides
Add a manual commission line
Put an adjustment, bonus, or one-off correction directly onto a partner’s payout.
Review and adjust commission lines
Check calculated commission, then decline, postpone, restore, or correct lines before anyone is paid.
Limits & gotchas
Troubleshooting
- A line is not on a payout - it is potential or expected, postponed, or declined.
- A declined line is back - it was restored, which un-voids it.
- A manual line is not reflected - confirm it was added to the right partner’s payout.