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Where it lives

Settings sits under Commission, at Payout Settings. Currency, fiscal year and billing info live in Company settings.

Before you start

How it works

Commission behavior is controlled in a few places. Payout Settings decides how partners are paid, when batches are created, and the minimum a balance must reach. Your company settings define the currency and fiscal year that payouts and plan analytics use. Your billing info, also in company settings, prints on the statements partners receive and, on Introw Pay, on the consolidated invoice Introw issues to you. When the payout schedule is not manual, Introw creates payout batches on the chosen cadence for the period that just closed, and the minimum holds small balances back until they are worth paying.

Settings & configuration

Payout method

How will payments be sent to partner? offers two options:
  • Manual invoicing - Introw emails partners their statement and invoice instructions. Your team can still edit payouts, pay outside Introw, and mark them as paid.
  • Introw Pay - you send a single payment to Introw, and Introw Pay distributes it to all your partners automatically, with verification performed per partner. It is included in every plan, with a percentage fee on the transactions Introw Pay processes; it stays locked until it is switched on for your account.

Payout schedule

Payout schedule sets when batches are created: Every month, Every quarter, Every fiscal quarter, or Manual. On a non-manual schedule, Introw creates the batch when the period closes, covering that month, quarter or fiscal quarter. Manual means you create every batch yourself with Create payout; the dialog still proposes a period for you. Every fiscal quarter depends on your fiscal year start.

Minimum payout amount

Shown for every schedule except Manual, and required to be above zero to save. Minimum payout amount is the balance a payout must exceed before it is created; smaller balances roll forward to a later cycle. Per partner applies it to each partner’s own balance; Organisation total applies it to the whole batch, so either everyone is paid or the cycle is skipped. The amount is in your company currency.

Currency and fiscal year

Set Company currency at Company settings; it is the currency of batch totals, the minimum, and your Introw Pay invoice. Introw Pay currently issues invoices in EUR and USD. Set Fiscal year start date on the same page; it drives the Every fiscal quarter schedule and the year-to-date figures on plans.

Commission billing info

Set your company details at Billing info: Company Name, Address Line 1, Address Line 2, Postal Code, City, Country, Finance Email Address, Company Number and VAT Number. They print on every partner statement and tell partners what to put on their invoices. Introw validates the VAT number when you save. Until billing info is complete, statements cannot be generated and Request partner invoice, Mark as paid and Pay now are blocked.

How-to guides

Troubleshooting

The minimum payout amount is hidden and does not apply when the schedule is Manual, and must be above zero on any other schedule. Fiscal-quarter schedules depend on your fiscal year start being set correctly. Statements and invoices rely on complete billing info.
The schedule is set to Manual.
Enter a minimum payout amount greater than zero, or switch the schedule to Manual.
The fiscal year start is not set correctly.
Commission billing info is incomplete.