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Many partners live in Slack, not the portal. When Slack is connected and a partner is mapped to a shared channel, the partner support agent answers their questions right in that channel, still scoped to what that partner is allowed to see. Set this up when you want to meet partners where they already work and cut down the “can you log into the portal” friction.

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What you’ll achieve

A connected Slack workspace with partners mapped to shared channels, so partners get scoped AI answers in Slack without opening the portal.

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Before you start

1

Connect Slack

The Slack integration must be connected first. See the Slack integration.
2

Enable the partner support agent

The agent must be on. See Launch the partner support agent.

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Steps

1

Open Integrations

Go to Settings - Integrations and open your connected Slack integration.
2

Map partners to shared channels

In the channel mapping, connect each partner to the shared Slack channel you use with them. Mapping is what ties a channel to a specific partner, which is how the agent knows whose data it may use when it answers there, so map every partner who should get Slack support.
3

Tell partners how to reach the agent

In a mapped shared channel, partners get partner support without a separate switch to flip. Let them know they can ask their questions in that channel and the agent will respond, scoped to their account.
Introw does not currently expose a separate on/off toggle for the Slack agent in Settings. Once Slack is connected and a partner is mapped to a shared channel, the agent is available in that channel by default, there is no extra control to enable.

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Verify it worked

In a shared channel mapped to a partner, ask the agent a question as that partner would. It responds with a correct answer scoped to that partner’s data, and the exchange shows up under the agent’s Conversation History with Slack as the source.

Launch the partner support agent

Enable, configure, and test the agent.

Slack integration

Connect and manage Slack.

Implementation reference

Channels, scoping, and limits.