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Partners ask the same questions over and over, and your team answers them one at a time. The partner support agent answers instantly, around the clock, in any language, and can take action on the partner’s behalf, so your team stops being a help desk.

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What it does

The partner support agent answers partner questions using a knowledge base you control and live portal data. It runs wherever partners already work: the partner portal, Slack, Teams, email, and AI assistants connected over MCP. Because it draws on your websites, snippets, documents, and portal-scoped data like tiers, commissions, and assets, its answers are accurate and specific to your program. It does more than answer. The agent can take action, scoped to each partner’s permissions: registering a deal, updating a CRM record, surfacing the right asset, or pulling a partner’s commission status. You configure its name, instructions, welcome message, and branding, test it before launch, and turn it on for the portal in a few clicks.

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The problem it solves

Partner support does not scale by adding people:
  • The same questions flood your team → The agent deflects routine questions instantly.
  • Partners wait hours for answers → The agent responds in seconds, 24/7.
  • Support is English-only and 9 to 5 → The agent answers in any language, any time.
  • Answering is all talk, no action → The agent registers deals and updates the CRM.

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From problem to solution

The partner support agent turns repetitive support into self-serve. Configure it once, point it at your knowledge, and partners get instant, accurate, actionable help wherever they are, freeing your team for the work that needs a human.

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Use cases

Deflect routine tickets

Answer common questions instantly.

Support every language

Help partners in their own language.

Meet partners off-portal

Answer in Slack, Teams, and email.

Take action

Register deals and update the CRM.

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Impact

  • AI-native - The agent does the mechanical support work at scale.
  • Work where you already are - Partners get help in Slack, Teams, and email, not a separate portal.

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Who it’s for

Partner Operations

Configures and maintains the agent.

Partner Marketing

Shapes the agent’s tone and content.

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Works with

Knowledge Base

Answers come from your knowledge base.

Slack & Teams

Partners ask the agent in Slack or Teams.

MCP

Give partners the agent in their own AI client.

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Headless

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Going deeper

How to

Setup, configuration, and all how-to guides.

API reference

Integration surface and code.