Partner Support Agent

Partners ask the same questions over and over, and your team answers them one at a time. The partner support agent answers instantly, around the clock, in any language, and can take action on the partner’s behalf, so your team stops being a help desk.

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The problem it solves

Partner support does not scale by adding people:

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Impact

Partners judge responsiveness above almost everything. Answering in seconds, in their language, at whatever hour they are working, is a standard most vendors simply cannot meet.

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See it work

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How it works

The partner support agent answers partner questions using a knowledge base you control and live portal data. It runs wherever partners already work: the partner portal, Slack, Microsoft Teams, WhatsApp, email, and partners’ own AI assistants over MCP. Partners can even run it from their own systems through Partner Connect, so support meets them without a portal login. Because it draws on your websites, snippets, documents, and portal-scoped data like tiers, commissions, and assets, its answers are accurate and specific to your program. It does more than answer. The agent can take action, scoped to each partner’s permissions: registering a deal, updating a CRM record, surfacing the right asset, or pulling a partner’s commission status. You configure its name, instructions, welcome message, and branding, test it before launch, and turn it on for the portal in a few clicks. The partner support agent turns repetitive support into self-serve. Configure it once, point it at your knowledge, and partners get instant, accurate, actionable help wherever they are, freeing your team for the work that needs a human.

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Run it from your AI assistant

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Going deeper

Works with