What you’ll achieve
The cause of a partner’s missing emails identified and fixed, so they reliably receive Introw notifications and invites going forward.Before you start
1
Get the details
Note which email the partner expected and which address is on their record.
Watch it
- Video
- Click through
Steps
1
Check the address
In Partners, open the partner and confirm the contact’s email is correct and verified. A typo or unverified address is the most common cause, and Introw only emails a valid address.
2
Confirm the event has recipients
Go to Default settings, open the Notifications tab, and find the event. Each one carries a recipients value rather than an on/off switch, and two of the three stop an email: Disabled sends nothing, and Collaborating only sends only to the contacts assigned as collaborators on that record. Set it to All partners if everyone should hear about it.Then check whether a segment overrides it. The Notifications column on Segments reads Default for every segment that follows your baseline and spells out the difference for every segment that does not, so one screen tells you whether an override is in play. Open the contact’s own Notifications tab to see the cascade decide it - the layer that owns each event is badged there, so you can tell an organisation default from a segment override from the contact’s own opt-out.
Notification settings is a report, not a switch. It shows what was sent, opened, clicked and bounced; it cannot turn an event on.
3
Check spam and domain
Ask the partner to check their spam folder, and confirm their mail server is not blocking the sender. Corporate filters are a frequent culprit for partners who never see invites. If spam filtering is a recurring problem across partners, send notifications from your own authenticated domain so mailbox providers trust the mail.
4
Resend
Once the address and settings are correct, resend the notification or invite so the partner gets it.
Verify it worked
The partner receives the resent email, and the notification’s Last sent column updates to show it went out.Related
By email
Turn on Mail and reply-by-email.
Verify partner emails
Email verification for access.
Implementation reference
Full configuration options for partner notifications.