Skip to main content
The agent only answers as well as what it knows, so before you launch it you fill the knowledge base from three source types: websites you connect (which Introw keeps live-updated), snippets you write for exact answers, and PDF documents you upload. The same sources ground Introw’s other agents too, so you curate them once. Do this whenever an agent gives thin or wrong answers, or before you turn it on for partners. Beyond what you add here, the agent also draws on portal content automatically (see how that works below), but these three sources are the part you curate.

​
What you’ll achieve

A knowledge base that grounds Introw’s agents: your site content connected and kept live-updated, the precise answers you care about captured as snippets, and your key PDFs available as sources. Once it is populated, the agents answer partner questions from your approved material instead of improvising.

​
Before you start

1

Confirm MCP is on your plan

Connecting an MCP client is a plan feature. If the MCP category shows an upgrade prompt instead of the connectors, it is not on your plan yet - check what yours includes at introw.io/pricing.
2

Confirm agent access

You need AI agent write access to manage knowledge sources.
3

Gather your sources

Have the website URLs partners ask about, the exact facts or canned answers you want the agent to use, and any PDFs (playbooks, datasheets, policy docs) ready to upload.

​
Watch it

​
Steps

1

Open the knowledge base

Go to Knowledge base. The source types are organized as tabs: Websites, Snippets, Documents, Portal Content, and MCP Server.
Open the knowledge base
2

Connect your websites

On the Websites tab, select Add website and enter a Website URL. Introw connects the site, indexes every reachable page as a source, and keeps it live-updated, so it is the fastest way to get broad coverage from content you already maintain.
  • Point at the page or site that holds the answers partners ask about (your public site, help center, or product pages).
  • Introw keeps a connected site live-updated, so the index refreshes as your content changes, with nothing to refresh by hand.
  • Remove a site with Delete when its content should no longer feed the agents.
3

Add snippets for specific answers

On the Snippets tab, select Add snippet to teach the agent one precise thing that is not on your site, like a current promotion or a policy nuance. Each snippet is a short question-and-answer pair:
  • The question or topic the snippet covers (keep it short, it is capped at 125 characters).
  • The exact response you want the agent to give.
Snippets are the right tool to override how the agent answers a frequently asked question.
Snippets are short question-and-answer pairs the agent answers with word-for-word.
4

Upload documents

On the Documents tab, select Add document and upload a PDF. Only PDF files are supported, within the standard upload size limit. Introw processes the document automatically and makes its content available to the agent, so you reuse existing playbooks and datasheets without rewriting them. Use View to open a document or Delete to remove it.

​
Verify it worked

Each source appears in its tab: a website shows its indexed page count and status, snippets list their question and response, and documents show when they were added. Then open the agent’s test panel and ask a question your new content covers, the answer should now reflect the connected page, snippet, or document.

​
How portal content is used automatically

You do not add portal content here. The agent automatically uses what each partner can already see in their portal, announcements, tiers, commission, assets, CRM objects, and goals, always scoped to that partner’s access, so it never leaks another partner’s data. The Portal Content tab is a read-only summary of those sources. For the full explanation, see the implementation reference.

Connect an MCP server

Give the agent live tools beyond static content.

Launch the partner support agent

Turn on and test the agent once its knowledge is in place.

Implementation reference

Source types, portal content, and limits.