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An agent is only as good as what it knows. The knowledge base is where you feed the partner support agent your websites, snippets, and documents - and connect live tools - so its answers are accurate, current, and specific to your program.

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What it does

The knowledge base is where you manage everything the partner support agent draws on. You can crawl websites so the agent learns from your public content, write snippets to teach it specific facts or answers, and upload documents like PDFs as sources. The agent also uses live, portal-scoped data, announcements, tiers, commissions, assets, and CRM objects, automatically, scoped to each partner. For richer capabilities, you can connect MCP servers so the agent can call live tools beyond your content. You control every source, so you decide what the agent knows and can keep it current as your program changes.

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The problem it solves

A generic agent gives generic, wrong answers:
  • Answers are vague or made up → Grounded sources keep answers accurate.
  • Content is scattered → Websites, snippets, and documents in one knowledge base.
  • Knowledge goes stale → Re-crawl and update sources as things change.
  • The agent cannot reach live systems → MCP servers give it live tools.

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From problem to solution

The knowledge base puts you in control of the agent’s brain. Add the right sources, keep them current, and connect live tools, so the partner support agent answers like an expert on your program.

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Use cases

Ground the agent

Feed it accurate sources.

Reuse existing content

Crawl sites and upload docs.

Teach specific answers

Add snippets for key facts.

Extend with tools

Connect MCP servers.

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Impact

  • AI-native - The agent answers from sources you control.
  • Low total cost of ownership - Partner ops manages knowledge with no engineering.

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Who it’s for

Partner Operations

Curates and updates knowledge sources.

Partner Marketing

Adds content and key answers.

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Works with

Partner Support Agent

Grounds the partner support agent’s answers.

Asset Library

Indexes your library so answers cite real content.

MCP

Exposes the same knowledge to AI clients.

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Headless

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Going deeper

How to

Setup, configuration, and all how-to guides.

API reference

Integration surface and code.