Skip to main content
Disconnecting stops the two-way sync between Introw and your CRM and removes the CRM data Introw has imported. You do this when you are switching CRMs, decommissioning an org, or pausing the program. Because the CRM is the source of truth, it is worth understanding precisely what disconnecting removes before you confirm, so you do not lose partner context you still need.

​
What you’ll achieve

A cleanly disconnected CRM: the sync stops, imported CRM data is removed from Introw, and the tile returns to a connectable state so you can link a different CRM when you are ready. Only one CRM can be connected at a time, so disconnecting is also the prerequisite for switching CRMs.

​
Before you start

1

Confirm your permission

You need permission to manage integrations in Introw.
2

Understand the impact

Disconnecting removes the data Introw imported from the CRM and stops any new updates from syncing in either direction. Partners and attribution that depend on the CRM sync will no longer update. Export or note anything you need before continuing.

​
Watch it

​
Steps

1

Open the connected CRM

Go to Integrations and open the connected CRM by selecting Configure on its tile to reach the connection detail page.
Open the connected CRM's detail page: its actions live in the header.
2

Start the disconnect

In the detail header, open the three-dots More integration actions menu at the far right and select Disconnect. Introw opens a confirmation dialog titled Disconnect [HubSpot / Salesforce / Pipedrive] that spells out the impact: it will remove all the data Introw has imported from your CRM and prevent any new updates from syncing to Introw and your partners.
The same menu holds Reconnect. If you are disconnecting to fix a broken connection or to move it to a different CRM user, reconnect instead: it re-runs consent without removing the data Introw already imported. See Troubleshoot a CRM connection.
Disconnecting stops all sync and unlinks attribution, so Introw asks you to confirm first.
3

Confirm

Read the warning, then confirm the disconnect. Introw shows a success message and the tile returns to a Connect state.

​
Verify it worked

The CRM tile on the Integrations page shows Not connected, the sync has stopped, and you can now connect a different CRM if you are switching.

Troubleshoot a CRM connection

Try fixing a connection before you disconnect it.

Connect HubSpot as your source of truth

Reconnect or switch to a new CRM.

Implementation reference

Full configuration options.