> ## Documentation Index
> Fetch the complete documentation index at: https://docs.introw.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Distributor track

> Stand up two-tier distribution in Introw: multi-tier attribution that credits distributor and reseller on one CRM deal, scoped team access for managing sub-partners, and roll-up reporting that pierces the demand opacity of two-tier channels.

> A [distributor](/partner-types#distributor) sits above resellers: it does not sell to end customers, it recruits, finances, enables, and aggregates a whole reseller network on your behalf. It is a partner to you and vendor-like to its own resellers. This track sets up the two things that make two-tier work in Introw, multi-tier attribution on a single CRM deal and scoped access so a distributor can manage its sub-partners, then gives you the roll-up reporting to see sell-through.

<Note>
  **Time to first value:** distributor-and-reseller credit visible on shared deals within a few days. **Owned by:** Partner Operations and the Partnerships Lead, with Finance and RevOps on attribution and roll-up.
</Note>

<Warning>
  Introw represents two tiers through **multiple partner attributions on the same CRM deal**, not a parent-child partner hierarchy or automatic roll-up across a reseller network. This track sets up that attribution-based model. Keep it in mind as you design tiers.
</Warning>

## What a distributor actually needs

A distributor is dual-natured: an alliance manager owns the relationship up to you, while a channel-management function recruits, enables, and finances the downstream reseller network. On your side this is a strategic, CPO-level relationship run through ops and finance, not a single PAM. The distributor needs to manage sub-partners and their access, see credit and visibility on the same deals their resellers work, and get consolidated roll-up across many deals. The single most useful thing you configure is two-tier attribution on one deal.

## Set up the foundation

<Steps>
  <Step title="Connect your CRM">
    **Why it matters.** Two-tier credit has to resolve to one source of truth or the demand signal is lost. Connecting the CRM first means distributor and reseller attribution both write to the same deal record, which is the only way sell-through stays auditable.

    Connect HubSpot or Salesforce as the system of record.

    **Time:** 20 to 30 min  ·  **Who:** CRM Administrator, Revenue Operations

    <CardGroup cols={2}>
      <Card title="Connect your CRM" icon="plug" href="/features/integrations/crm/guides/connect-salesforce">
        Two-way sync with Salesforce or HubSpot.
      </Card>

      <Card title="Choose how partners are stored" icon="database" href="/features/integrations/crm/guides/connect-hubspot">
        Decide how distributor records map into the CRM.
      </Card>
    </CardGroup>
  </Step>

  <Step title="Import partners and their contacts">
    **Why it matters.** A distributor brings several people: an alliance manager facing you and a channel manager facing its resellers. Importing the distributor with its contacts is what lets you scope the right people's access in the next step.

    Detect distributors from the CRM and bring their contacts in.

    **Time:** 30 to 60 min  ·  **Who:** Partner Operations

    <CardGroup cols={2}>
      <Card title="Auto-sync new partners" icon="arrows-rotate" href="/features/partners/partner-management/guides/detect-partners-from-your-crm">
        Detect distributors automatically from the CRM.
      </Card>

      <Card title="Manage partner contacts" icon="address-book" href="/features/partners/partner-management/guides/work-a-partner-record">
        Bring in the distributor's people as contacts.
      </Card>
    </CardGroup>
  </Step>

  <Step title="Attribute deals across two tiers">
    **Why it matters.** This is the defining setup for distribution. Crediting both the distributor and the reseller on one CRM deal, and sharing visibility across the tiers, is what lets you pierce the demand opacity that normally hides two-tier channels. Without it you only see the distributor, never the sell-through underneath.

    Add a distributor field to your deals, attribute a deal to both a distributor and a reseller, and share visibility across tiers.

    **Time:** Half a day  ·  **Who:** Partner Operations, Revenue Operations

    <CardGroup cols={2}>
      <Card title="Attribute a deal to a distributor and reseller" icon="sitemap" href="/features/deal-registration/multi-tier/guides/register-a-two-tier-deal">
        Credit both tiers on one CRM deal.
      </Card>

      <Card title="Share deal visibility across tiers" icon="eye" href="/features/deal-registration/multi-tier/guides/register-a-two-tier-deal">
        Let distributor and reseller see the same deal.
      </Card>

      <Card title="Add a distributor field to a form" icon="table-list" href="/features/deal-registration/multi-tier/guides/register-a-two-tier-deal">
        Capture the distributor on registration.
      </Card>
    </CardGroup>
  </Step>
</Steps>

## Build the two-tier motion

<Steps>
  <Step title="Scope access so the distributor manages its network">
    **Why it matters.** A distributor is vendor-like downstream, so it needs to manage sub-partners and their people without seeing the rest of your program. Partner team roles and per-user scoping give the distributor self-serve control over its own network while you keep governance, which is what makes managing a few distributors instead of a thousand resellers possible.

    Create partner team roles, assign them, and limit each user to the partners they manage.

    **Time:** Half a day  ·  **Who:** Partner Operations, with the Partnerships Lead

    <CardGroup cols={2}>
      <Card title="Create a partner team role" icon="shield-halved" href="/features/access/team-management/guides/set-up-partner-team-roles">
        Define what a distributor's people can do.
      </Card>

      <Card title="Limit a user to their partners" icon="user-lock" href="/features/access/team-management/guides/create-an-internal-role">
        Scope each user to their own network.
      </Card>
    </CardGroup>
  </Step>

  <Step title="Register deals with the distributor captured and conflict screened">
    **Why it matters.** When a reseller registers a deal, the distributor above it has to be captured and the claim screened for conflict, so credit and governance hold across both tiers. The AI agent doing first-pass screening keeps this fast even across a large network.

    Capture the distributor on the registration form, detect conflict, and gate for approval.

    **Time:** Half a day  ·  **Who:** Partner Operations

    <CardGroup cols={2}>
      <Card title="Detect channel conflict with AI" icon="robot" href="/features/ai/channel-conflict/guides/catch-and-resolve-channel-conflict">
        Screen registrations across the network.
      </Card>

      <Card title="Set up an approval gate" icon="shield-check" href="/features/forms/submissions-approvals/guides/run-a-submission-approval-workflow">
        Review claims that need a human.
      </Card>
    </CardGroup>
  </Step>

  <Step title="Stand up a minimal distributor experience with self-serve deals">
    **Why it matters.** A distributor needs one place to see its network's pipeline, and its resellers need to work their own deals without a CRM seat: edit the fields you let them control and build quotes themselves. Letting the network self-serve on the shared pipeline is what keeps a two-tier channel moving without routing every update and quote through you. You choose which fields are editable, so governance stays intact down the chain.

    Publish a distributor experience with the network pipeline, let resellers edit the fields they own, and let them quote on their deals. Experience building can add far more later.

    **Time:** 2 to 4 hours  ·  **Who:** Partner Operations

    <CardGroup cols={2}>
      <Card title="Build a portal experience" icon="browser" href="/features/portal/experiences/guides/build-and-publish-a-portal-experience">
        Assemble the distributor portal.
      </Card>

      <Card title="View partner pipeline" icon="chart-line" href="/features/co-selling/shared-pipelines/guides/view-partner-pipeline">
        Show pipeline across the reseller network.
      </Card>

      <Card title="Choose editable properties" icon="pen-to-square" href="/features/deal-registration/shared-pipeline/guides/set-up-a-reseller-pipeline">
        Let the network edit only the fields you choose.
      </Card>

      <Card title="Self-serve quoting" icon="file-invoice-dollar" href="/features/cpq/quotes">
        Let resellers build quotes on the deals they own.
      </Card>
    </CardGroup>
  </Step>
</Steps>

## Go deeper once you are live

Add these once two-tier attribution and access are working. Roll-up reporting is the highest-value next step, because sell-through visibility is the whole point of distribution.

<Steps>
  <Step title="Roll-up and sell-through reporting">
    **Why it matters.** Distribution economics reward breadth and velocity across the network, not single deals. Partner analytics and dashboards built on the two-tier attribution give you the sell-through view that keeps pricing control and demand signal from disappearing into the channel.

    **Time:** Half a day  ·  **Who:** Revenue Operations, Partnerships Lead

    <CardGroup cols={2}>
      <Card title="Read partner analytics" icon="chart-line" href="/features/reporting/partner-analytics/guides/read-a-partners-analytics">
        See sell-through across the network.
      </Card>

      <Card title="Show a partner dashboard in the portal" icon="chart-simple" href="/features/reporting/partner-analytics/guides/show-a-partner-dashboard-in-the-portal">
        Give distributors their own roll-up view.
      </Card>
    </CardGroup>
  </Step>

  <Step title="Account margin and rebates across the tier">
    **Why it matters.** Distributors earn thin aggregation margin on sell-through volume plus rebates, all of which must reconcile to the CRM. Commission plans calculated from the source-of-truth deals keep margin and rebate accounting auditable across the whole tier.

    **Time:** Half a day  ·  **Who:** Finance, Partner Operations

    <CardGroup cols={2}>
      <Card title="Create a commission plan" icon="hand-holding-dollar" href="/features/commissions/commission-plans/guides/build-and-launch-a-commission-plan">
        Model aggregation margin and rebates.
      </Card>

      <Card title="Choose a data source" icon="database" href="/features/commissions/commission-plans/guides/build-and-launch-a-commission-plan">
        Calculate from the CRM or billing truth.
      </Card>
    </CardGroup>
  </Step>
</Steps>

## You are live

One CRM deal now carries both distributor and reseller credit, the distributor manages its own network through scoped access, and you can see sell-through across the tier with margin reconciled to the CRM. You reach a whole reseller network through a handful of managed relationships, without losing the demand signal underneath.

<CardGroup cols={2}>
  <Card title="Run a different motion?" icon="users-between-lines" href="/tracks">
    Pick another partner-type track.
  </Card>

  <Card title="Multi-tier Attribution" icon="sitemap" href="/features/deal-registration/multi-tier">
    Go deeper on two-tier credit and visibility.
  </Card>
</CardGroup>
