> ## Documentation Index
> Fetch the complete documentation index at: https://docs.introw.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Send notifications from your own domain

> Set your sender, add the DNS records Introw generates, and verify so partner notifications send from your own authenticated address instead of the default Introw one.

{/* Notifications sent from a generic third-party address get filtered to spam and ignored.
  Sending from your own authenticated domain makes mailbox providers trust the mail and
  partners recognize the sender, so messages land and get opened. Setup is a few minutes of
  DNS records, and because it only changes the From address, none of your notification
  settings change. */}

## What you'll achieve

A verified sending domain so every partner notification, portal invites, announcements, comments, and deal and CRM updates, sends from your own address, such as [partners@mail.yourcompany.com](mailto:partners@mail.yourcompany.com). Mail is authenticated, so it reaches the inbox, and partners see a sender they trust.

## Before you start

<Steps>
  <Step title="Confirm the plan and access">
    The email domain is a plan feature; if your plan does not include it you will be prompted to upgrade. You also need admin access to portal settings.
  </Step>

  <Step title="Pick a sending domain and line up DNS access">
    Choose a domain you control, such as mail.yourcompany.com. Adding the DNS records may need your IT team or whoever manages the domain, so plan a few minutes with them.
  </Step>

  <Step title="Know that nothing else changes">
    Verifying a domain only changes the address mail comes from. Your notification types, channels, segments, and reply-by-email settings stay exactly as they are, so there is nothing to reconfigure.
  </Step>
</Steps>

## Steps

<Steps>
  <Step title="Open the email domain configuration">
    Go to [Portal settings](https://app.introw.io/settings/portal) and open the email domain configuration, next to the portal custom domain. If your plan does not include it, you will be prompted to upgrade here.
  </Step>

  <Step title="Set your sender">
    Enter the address partners will see mail come from:

    * **Sender display name** - the friendly name in the inbox, such as Acme Partners. Use the name partners recognize.
    * **Sender address** - the local part and domain, such as [partners@mail.acme.com](mailto:partners@mail.acme.com). The local part is the part before the @ (for example, partners or notifications); the domain is the one you will authenticate next.

    You can change the display name or the local part later from this same screen without re-verifying, as long as you keep the verified domain.
  </Step>

  <Step title="Add the DNS records at your provider">
    Introw generates the records that authenticate your domain. Add each one exactly as shown at your DNS provider:

    * **DKIM record** - a TXT record that signs your mail so mailbox providers can confirm it is really from you.
    * **Return-path record** - a CNAME that routes bounce handling and aligns the sending domain.

    There is no separate SPF record to add; the verified return-path handles alignment. For why that is, and how SPF, DKIM, and DMARC work together, see [Email authentication and SPF](/features/portal/email-domain/technical#email-authentication-and-spf).
  </Step>

  <Step title="Wait for propagation, then verify">
    DNS changes take time to propagate, sometimes minutes, sometimes longer depending on your provider. Once they resolve, verify the domain in Introw. While you wait, notifications keep sending from the default Introw address, so partners are never blocked.
  </Step>

  <Step title="Confirm the new sender">
    Once verified, trigger a partner email, such as an announcement, and confirm it arrives from your address in a real inbox.
  </Step>
</Steps>

## Verify it worked

The domain shows as verified in settings, and a partner notification arrives from your sender address (for example, Acme Partners \<[partners@mail.acme.com](mailto:partners@mail.acme.com)>) instead of the default Introw address, landing in the inbox rather than spam.

## Related

<CardGroup cols={2}>
  <Card title="Connect a custom domain" icon="book-open" href="/features/portal/custom-domains/guides/connect-a-custom-domain">
    Put the portal on your URL to complete the white-label.
  </Card>

  <Card title="Brand email notifications" icon="book-open" href="/features/portal/branding/guides/brand-email-notifications">
    Match the email's logo and colors to your sender.
  </Card>

  <Card title="Implementation reference" icon="screwdriver-wrench" href="../technical">
    Full email domain configuration options.
  </Card>
</CardGroup>