> ## Documentation Index
> Fetch the complete documentation index at: https://docs.introw.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Tiers

> Create tier programs, define requirements and benefits, assign partners, and sync tiers to your CRM in Introw.

**Open in Introw:** [Tiers](https://app.introw.io/settings/tiers)

## How it works

A **tier program** is a container for a set of tiers, and you can run more than one
program for different partner types. Inside a program you create tiers (for example
Gold, Silver, and Bronze) and order them from lowest to highest. Each tier has its own
name, color, and optional badge image, plus two groups partners care about:
**requirements** (what it takes to reach the tier) and **benefits** (what the tier
unlocks).

The items inside those groups can be plain text, checklist items, or goals that track
real progress against a target. A partner is assigned to exactly one tier within a
program, on their own detail page or in bulk from the partners list. When you map a
tier to a CRM property, assignments sync to the CRM, and a tier set in the CRM can flow
back into Introw.

## Prerequisites

* Access to tier settings to create programs and tiers.
* Access to integration settings to map tiers to a CRM property.
* A connected CRM if you want tier assignments to sync.

## Settings & configuration

Tier programs are managed under
[Settings, then Tiers](https://app.introw.io/settings/tiers). Each program opens its
own editor.

### Tier programs

**Create tier program** starts a new program with a name (for example a name for a
specific partner type). Each program is independent, so you can run different ladders
side by side. From the program list you can also rename, duplicate, or delete a
program.

### Tiers within a program

**Create tier** adds a level to the open program. A tier has a **name**, a **color**,
an optional **badge image**, and a rich **description**. Drag tiers to order them from
entry level to top, since that order is the ladder partners see.

**Requirements** and **benefits** are the two groups shown for each tier. Add items to
them as **text** for a plain statement, a **checkbox** for a yes/no item, or a **goal**
that links to a measurable target so progress shows against it. Use requirements to
explain how to reach the tier and benefits to make its value concrete.

### Assigning partners

A partner's **tier** is set on their detail page or, for many partners at once,
through the bulk edit action on the partners list. Each partner holds one tier per
program.

### CRM sync

**Sync** maps your tiers to a CRM property so a partner's tier is written to the CRM,
and a tier already set in the CRM can be pulled into Introw. Set this up once and tier
status stays aligned across both systems.

## Setup walkthrough

<Steps>
  <Step title="Create a tier program">
    On [Tiers](https://app.introw.io/settings/tiers), choose **Create tier program**
    and name it.
  </Step>

  <Step title="Add your tiers">
    Add each tier, set its name, color, and badge, and drag them into order.
  </Step>

  <Step title="Define requirements and benefits">
    Fill each tier's requirements and benefits with text, checkboxes, or goals.
  </Step>

  <Step title="Map tiers to the CRM">
    Use **Sync** to map tiers to a CRM property so assignments stay aligned.
  </Step>

  <Step title="Assign partners">
    Set a tier on a partner's detail page, or use bulk edit on the partners list.
  </Step>
</Steps>

## How-to guides

<CardGroup cols={2}>
  <Card title="Assign a partner's tier" icon="book-open" href="/features/partners/tiers/guides/assign-a-partner-tier">
    Set a partner's tier on their detail page, or update a whole cohort at once with bulk edit, and have it flow to your CRM when tier sync is on.
  </Card>

  <Card title="Build a tier program" icon="book-open" href="/features/partners/tiers/guides/build-a-tier-program">
    Create a tier program, add ordered tiers with their name, color, badge, and description, and fill each tier's requirements and benefits with text, checkbox, and goal items.
  </Card>
</CardGroup>

## Limits & gotchas

<Warning>
  A partner holds one tier per program. Tier order is the ladder partners see, so keep it lowest to highest. CRM sync needs both tier access and integration access; if the mapping is incomplete, the sync control flags it until every tier is mapped.
</Warning>

## Troubleshooting

* **A partner's tier did not reach the CRM** - the tier mapping is incomplete; finish mapping every tier and run **Sync**.
* **Tiers show in the wrong order** - drag them into sequence; the order on screen is the order partners see.
* **A goal requirement shows no progress** - the goal is not linked to a measurable target yet; set its target so progress can be tracked.