> ## Documentation Index
> Fetch the complete documentation index at: https://docs.introw.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Partner Notifications

> Configure partner notification channels, automatic deal nudges, and troubleshoot delivery.

**Open in Introw:** [Notification settings](https://app.introw.io/settings/notifications)

## How it works

Introw sends partner notifications across channels: email, plus Slack and Microsoft Teams when those integrations are connected. Some notifications are event-driven (a registration approved, a deal update, a new announcement), and some are automatic nudges on open deals. You choose which notifications are on, who receives them, and on which channels. Many emails also support reply-by-email so partners can respond without opening the portal.

Delivery depends on a valid email address (and, for chat, a connected workspace), so most delivery issues come down to address or connection problems.

### What you can configure

On [Notification settings](https://app.introw.io/settings/notifications), partner notifications are grouped so you can scan and toggle them by area:

* **Pipeline** - object and revenue updates for matched partners. These are grouped per CRM object you sync (for example deal updates), so you can grant or revoke a whole object's notifications at once.
* **Portal activity** - announcements, comments, and mentions in the portal.
* **Submissions** - form submission outcomes (accepted, declined, returned).
* **Tasks** - task assignments and reminder nudges.
* **Learning** - course enrollment, certificates, and goal nudges.

For each notification you choose the channel, **Mail** and/or **Chat**, where Chat uses your connected Slack or Microsoft Teams workspace. Some notifications (task reminder nudges, learning emails, and system messages) are email-only. Open a notification's detail page to limit delivery with **Segments**, which restricts it to a chosen partner audience (a partner in any of the chosen segments receives it); leave segments empty to reach all eligible partners. Automatic deal nudges remind partners about open deals that have gone quiet. After enabling a notification, the **Last sent** column and **Insights** confirm it is firing.

```mermaid theme={"theme":{"light":"github-light","dark":"github-dark"}}
flowchart LR
  event["Event or nudge"] --> introw["Introw"]
  introw --> email["Email"]
  introw --> slack["Slack"]
  introw --> teams["Microsoft Teams"]
```

## Prerequisites

* Partners synced with valid email addresses.
* For chat delivery, the [Slack](/features/integrations/chat/guides/connect-slack) or [Microsoft Teams](/features/integrations/chat/guides/connect-microsoft-teams) integration connected.
* Permission to manage notification settings.

## Settings & configuration

Notification settings live under **Notification settings** in Introw.

**Notification types** turn individual notifications on or off, such as deal updates, approvals, announcements, and payout-ready alerts.

**Channels** choose where each notification goes: email, Slack, or Teams. Chat channels require the matching integration.

**Automatic deal nudges** remind partners about open deals that need attention; configure whether and when they send.

**Segments** on each notification's detail page limit delivery to specific partner audiences; a partner in any of the chosen segments receives it, and leaving it empty reaches all eligible partners. A segment can also override notification behavior for its own audience on its notifications tab; when a contact belongs to several segments, the most allowing override wins, so a notification enabled in any of their segments reaches them. See [Segments](/features/partners/segments/technical).

## Setup walkthrough

<Steps>
  <Step title="Open notification settings">
    Go to [Notification settings](https://app.introw.io/settings/notifications).
  </Step>

  <Step title="Choose notification types">
    Enable the notifications you want partners to receive.
  </Step>

  <Step title="Set channels">
    Choose **Mail** and/or **Chat** for each notification. See
    [By email](/features/partners/notifications/guides/configure-partner-notifications-by-email),
    [In Slack](/features/partners/notifications/guides/configure-partner-notifications-in-slack), and
    [In Microsoft Teams](/features/partners/notifications/guides/configure-partner-notifications-in-microsoft-teams).
  </Step>

  <Step title="Turn on nudges">
    Enable automatic deal nudges for open deals that need attention.
  </Step>
</Steps>

## How-to guides

<CardGroup cols={2}>
  <Card title="Configure partner notifications by email" icon="book-open" href="/features/partners/notifications/guides/configure-partner-notifications-by-email">
    Choose which partner notifications go out by email, scope them to the right partners, and turn on reply-by-email so partners respond from their inbox.
  </Card>

  <Card title="Configure partner notifications in Microsoft Teams" icon="book-open" href="/features/partners/notifications/guides/configure-partner-notifications-in-microsoft-teams">
    Enable the right partner notifications on Chat so Introw posts them to each partner's mapped Microsoft Teams channel, and scope who receives them.
  </Card>

  <Card title="Configure partner notifications in Slack" icon="book-open" href="/features/partners/notifications/guides/configure-partner-notifications-in-slack">
    Enable the right partner notifications on Chat so Introw posts them to each partner's mapped Slack channel, and scope who receives them.
  </Card>

  <Card title="Nudge stalled deals automatically" icon="book-open" href="/features/partners/notifications/guides/nudge-stalled-deals">
    Set up the Sleeping deal notification so partners are automatically reminded when a deal sits too long in a stage, keeping your pipeline moving.
  </Card>

  <Card title="Troubleshoot partner email delivery" icon="book-open" href="/features/partners/notifications/guides/troubleshoot-partner-email-delivery">
    Work through the usual causes when a partner says they did not get an email or invite: the address, the notification setting, spam and domain filtering, then resend.
  </Card>
</CardGroup>

## Limits & gotchas

<Warning>
  Chat notifications require the Slack or Teams integration to be connected; without it, only email is available. Partners only receive email if they have a valid, verified address. Turning on too many notifications can overwhelm partners, so enable the ones that drive action.
</Warning>

## Troubleshooting

* **A partner receives no emails** - confirm the address is valid and verified, and see the email delivery guide.
* **Chat notifications are not arriving** - confirm the Slack or Teams integration is connected and the partner is mapped.
* **Too many notifications** - turn off lower-value types and keep the action-driving ones.