> ## Documentation Index
> Fetch the complete documentation index at: https://docs.introw.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Unlink a deal

> Disconnect a linked partner deal from the matching deal in your CRM when the link was wrong or the opportunity is no longer joint.

{/* A link should reflect reality, and reality changes: the wrong records were joined, or the
  opportunity is no longer co-sold. Unlinking separates the partner deal from your deal again so
  each side manages its own record without a stale connection feeding updates across. Reach for
  it when a link was a mistake or the co-sell ended. It is a quick, reversible reset - the deals
  are not deleted, only disconnected. */}

## What you'll achieve

A previously linked deal is disconnected from its counterpart, so updates stop flowing across the two CRMs and each side keeps its own record cleanly. The deals themselves stay intact and can be re-linked later if the co-sell resumes.

## Before you start

<Steps>
  <Step title="The deal is currently linked">
    Unlinking only applies to a deal that is already linked through Partner Connect, so it appears in the partner's **Done** tab.
  </Step>

  <Step title="Know which record to keep working">
    After unlinking, neither side sees the other's updates on this deal. Make sure both teams know which record each will manage so the opportunity does not go quiet.
  </Step>
</Steps>

## Steps

<Steps>
  <Step title="Find the linked deal">
    Go to [Partners](https://app.introw.io/partners) and open the co-sell relationship. The partner opens the **Done** tab in their **Link existing deals** view, which lists the deals currently linked to yours, then selects the one to disconnect.
  </Step>

  <Step title="Choose Unlink">
    From the linked deal's actions - either the row menu or the **Unlink** button on the deal panel - the partner chooses to unlink. A confirmation explains that the vendor deal will no longer be connected to their HubSpot deal and that the easy cross-CRM collaboration on this pair will end.
  </Step>

  <Step title="Confirm">
    The partner confirms with **Unlink deal**. The two records are separated immediately, the deal moves back out of **Done**, and updates stop syncing across. Nothing is deleted, so the same deals can be linked again later if needed.
  </Step>
</Steps>

## Verify it worked

The deal no longer shows a connected counterpart and returns to an unlinked state in the partner's list. Changes on either record stop appearing on the other, confirming the shared connection across the two CRMs is gone.

## Related

<CardGroup cols={2}>
  <Card title="Enable Partner Connect and link a deal" icon="link" href="./enable-partner-connect-and-link-a-deal">
    Re-link to the correct deal, or link a new one.
  </Card>

  <Card title="Register instead of link" icon="file-circle-plus" href="./register-instead-of-link">
    Start a shared deal when there is nothing to link to.
  </Card>

  <Card title="Implementation reference" icon="screwdriver-wrench" href="../technical">
    Full configuration options.
  </Card>
</CardGroup>