> ## Documentation Index
> Fetch the complete documentation index at: https://docs.introw.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Slack to run partnerships in chat

> Authorize Slack so Introw can post partner notifications, run shared partner channels, and keep your team in the loop without leaving Slack.

export const provider_0 = "Slack"

Connecting Slack is the first step to running partner collaboration, notifications, and Introw's AI agents in chat instead of only inside Introw. Authorizing the integration lets Introw post partner activity to your team's channels and open shared channels with partners, so the people who own relationships see what is happening where they already work. This guide gets Slack connected, then points you to mapping channels and choosing which events post. The integration is read and post only: it never changes anything in your CRM.

## Ask Introw in {provider_0}

Introw runs two AI agents inside {provider_0}, so partners and your team get answers
and take action without leaving chat. Both read live from your CRM source of truth
and act only within each person's own access - partners stay scoped to their portal,
your team stays scoped to theirs.

<CardGroup cols={2}>
  <Card title="Partner support agent - shared channels" icon="robot" href="/features/ai/partner-support">
    In a shared partner channel, partners just **@-mention Introw** to ask the same questions they could in the portal - deal status, commissions, tiers, content, or even registering a deal - and get an instant, scoped answer.
  </Card>

  <Card title="Internal agent - internal channels" icon="chart-line" href="/headless/agentic-use-cases/ecosystem-performance">
    In your internal channels, your team **@-mentions Introw** to get insight on the partner ecosystem and act on it - handle open form submissions, surface best-performing partners, check pipeline, and update partner records.
  </Card>
</CardGroup>

### Partners self-serve in shared channels

@-mention Introw in a shared partner channel and the [partner support agent](/features/ai/partner-support)
answers from your knowledge base and live portal data, scoped to that partner. It is the
same agent partners use in the portal, now in {provider_0}: it can answer questions in any
language and take action on the partner's behalf - register a deal, update a record, or
surface the right asset - without anyone on your team being pulled in.

### Your team gets ecosystem insight in internal channels

@-mention Introw in an internal channel and the internal agent answers questions about
your whole program and acts on it, scoped to your access - no portal hunt and no RevOps
ticket. For example:

* **Handle open work** - "Show me open form submissions," then approve, reject, or follow up on [deal and lead registrations](/features/forms/submissions-approvals) right from chat.
* **Spot what's working** - "Who are my best-performing partners this quarter?" to pull [ecosystem performance](/headless/agentic-use-cases/ecosystem-performance) on demand.
* **Update partners** - "Move Acme to Gold" or "add a note to this partner" to change partner records on the fly.
* **Check the numbers** - "What's this partner's pipeline and commission status?" for a live readout.

<Note>
  Both agents depend on the [partner support agent](/features/ai/partner-support) being
  enabled. Each agent only ever sees and does what the person talking to it is allowed to -
  partners are scoped to their own portal data, your team to your program.
</Note>

## What you'll achieve

A connected Slack workspace shown as **Connected** in Introw, ready to map internal and partner channels and start posting partner activity to Slack.

## Before you start

<Steps>
  <Step title="Confirm your Introw permission">
    You need permission to connect integrations in Introw to authorize Slack and manage its settings.
  </Step>

  <Step title="Confirm Slack admin access">
    You need permission to install an app in the Slack workspace you are connecting.
  </Step>
</Steps>

## Watch it

<Tabs>
  <Tab title="Video">
    <video controls playsInline preload="none" poster="https://assets.introw.io/docs/features/integrations/chat/guides/connect-slack/steps/01.png?v=1783331520" className="w-full rounded-xl" src="https://assets.introw.io/docs/features/integrations/chat/guides/connect-slack/video.webm?v=1783331520#t=2.5" />
  </Tab>

  <Tab title="Click through">
    <iframe className="w-full rounded-xl" style={{ width: "100%", aspectRatio: "16 / 11", border: 0, backgroundColor: "#FAFAFA" }} src="https://assets.introw.io/docs/features/integrations/chat/guides/connect-slack/walkthrough.html?v=1783331520" />
  </Tab>
</Tabs>

## Steps

<Steps>
  <Step title="Open the Communication integrations">
    Go to [Integrations](https://app.introw.io/settings/integrations?category=communication) and stay on the **Communication** category, where the Slack, Microsoft Teams, and Zapier tiles live.

    <Frame>
      <img src="https://assets.introw.io/docs/features/integrations/chat/guides/connect-slack/steps/01.png?v=1783331520" alt="Open the Communication integrations" />
    </Frame>
  </Step>

  <Step title="Start the Slack connection">
    On the **Slack** tile select **Connect** to open Slack's authorization screen.

    <Frame>
      <img src="https://assets.introw.io/docs/features/integrations/chat/guides/connect-slack/steps/03.png?v=1783331520" alt="Start the Slack connection" />
    </Frame>
  </Step>

  <Step title="Authorize and pick the workspace">
    Sign in to Slack, choose the workspace to connect, and approve the requested access so Introw can list channels and post messages. Introw returns with Slack shown as **Connected by** you, with the connection date.
  </Step>

  <Step title="Configure channels and notifications">
    Connecting only links the workspace. Next, map your internal and partner channels and choose which events post by following [Configure the chat integration](./configure-the-chat-integration).
  </Step>
</Steps>

## Verify it worked

Slack shows as **Connected** on the Communication integrations page with a green status and **Connected by** your name. Opening the Slack integration shows the **Internal channels** and **Partner channels** sections, ready to map.

## Related

<CardGroup cols={2}>
  <Card title="Configure the chat integration" icon="book-open" href="./configure-the-chat-integration">
    Map channels and choose which events post.
  </Card>

  <Card title="Connect Microsoft Teams" icon="book-open" href="./connect-microsoft-teams">
    Use Teams instead of Slack.
  </Card>

  <Card title="Implementation reference" icon="screwdriver-wrench" href="../technical">
    Full configuration options.
  </Card>
</CardGroup>