> ## Documentation Index
> Fetch the complete documentation index at: https://docs.introw.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize the submissions inbox

> Choose the columns you review submissions by, including custom and CRM fields.

> For partner ops who triage submissions at a glance instead of opening each one.

The right columns make review fast. Surfacing the fields you actually decide on - including custom fields and CRM data - lets you scan and act on a queue without opening every submission, which keeps the inbox moving. This is a quick, one-time setup that pays off on every review session.

## What you'll achieve

A **Submissions** inbox that shows the columns most useful to your review - status, partner, the dates you track, and any custom or CRM fields you decide by - so you can prioritize and triage at a glance.

## Before you start

<Steps>
  <Step title="Confirm access">
    You need access to the **Submissions** inbox.
  </Step>

  <Step title="Know what you decide by">
    Decide which fields drive your triage (deal value, region, a qualifying field) so you know which columns to add.
  </Step>
</Steps>

## Watch it

<Tabs>
  <Tab title="Video">
    <video controls playsInline preload="none" poster="https://assets.introw.io/docs/features/forms/submissions-approvals/guides/customize-the-submissions-inbox/steps/01.png?v=1783352103" className="w-full rounded-xl" src="https://assets.introw.io/docs/features/forms/submissions-approvals/guides/customize-the-submissions-inbox/video.webm?v=1783352103#t=2.5" />
  </Tab>

  <Tab title="Click through">
    <iframe className="w-full rounded-xl" style={{ width: "100%", aspectRatio: "16 / 11", border: 0, backgroundColor: "#FAFAFA" }} src="https://assets.introw.io/docs/features/forms/submissions-approvals/guides/customize-the-submissions-inbox/walkthrough.html?v=1783352103" />
  </Tab>
</Tabs>

## Steps

<Steps>
  <Step title="Open Submissions">
    Go to [Submissions](https://app.introw.io/submissions). By default the inbox shows core columns such as the form, partner, dates, status, and who submitted.

    <Frame>
      <img src="https://assets.introw.io/docs/features/forms/submissions-approvals/guides/customize-the-submissions-inbox/steps/01.png?v=1783352103" alt="Open Submissions" />
    </Frame>
  </Step>

  <Step title="Open Configure">
    Choose **Configure** to open the column configuration. This is where you decide which properties appear as columns across every submission in the inbox.

    <Frame>
      <img src="https://assets.introw.io/docs/features/forms/submissions-approvals/guides/customize-the-submissions-inbox/steps/02.png?v=1783352103" alt="Open Configure" />
    </Frame>
  </Step>

  <Step title="Choose the columns to show">
    Add the columns you review by and remove the ones you do not need:

    * Core fields - form, partner, the submitted and accepted dates, status, and submitter - keep the ones that drive your triage.
    * Custom and CRM fields - add fields captured by the form or synced from your CRM, so values like deal size or region show inline. These are the columns that let you decide without opening a submission.

    Order them so the most important sits left, where you read first.

    <Frame>
      <img src="https://assets.introw.io/docs/features/forms/submissions-approvals/guides/customize-the-submissions-inbox/steps/03.png?v=1783352103" alt="Choose the columns to show" />
    </Frame>
  </Step>

  <Step title="Save the configuration">
    Save so the inbox shows your chosen columns for every submission going forward.

    <Frame>
      <img src="https://assets.introw.io/docs/features/forms/submissions-approvals/guides/customize-the-submissions-inbox/steps/08.png?v=1783352103" alt="Save the configuration" />
    </Frame>
  </Step>
</Steps>

## Verify it worked

The inbox shows your chosen columns - including any custom or CRM fields - for every submission, so you can triage and prioritize without opening each one.

## Related

<CardGroup cols={2}>
  <Card title="Run a submission approval workflow" icon="clipboard-check" href="./run-a-submission-approval-workflow">
    Review and resolve the submissions you triage.
  </Card>

  <Card title="Connect a form to your CRM" icon="arrows-rotate" href="/features/forms/crm-field-mapping/guides/connect-a-form-to-your-crm">
    Surface CRM data in the inbox columns.
  </Card>

  <Card title="Implementation reference" icon="screwdriver-wrench" href="../technical">
    Full configuration options.
  </Card>
</CardGroup>
