> ## Documentation Index
> Fetch the complete documentation index at: https://docs.introw.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure partner notifications in Microsoft Teams

> Choose which partner events Introw posts to each partner's mapped Microsoft Teams channel, on the Teams integration's Partner channels tab, and how chat differs from email.

## What you'll achieve

The partner events that suit a chat feed delivered to each partner's mapped Microsoft Teams channel, so partners and your team see high-signal updates without leaving Teams.

## Before you start

<Steps>
  <Step title="Connect Microsoft Teams">
    Install the Introw app in your tenant, see [Connect Microsoft Teams](/features/integrations/chat/guides/connect-microsoft-teams).
  </Step>

  <Step title="Map partner channels">
    Partners need a mapped Teams channel to receive chat notifications, see [Map a partner channel](/features/integrations/chat/guides/configure-the-chat-integration).
  </Step>
</Steps>

## Steps

<Steps>
  <Step title="Open your Teams integration">
    Go to **Settings → Integrations** and open **Microsoft Teams**. Which partner events reach partner channels is configured here, on the integration that owns those channels, not on the notifications page.
  </Step>

  <Step title="Go to Partner channels">
    On the right, select the **Partner channels** tab. **Internal channels** beside it controls what your own team sees, and the two are configured separately.
  </Step>

  <Step title="Switch on the events you want posted">
    Turn on the partner events that suit a chat feed. Changes save as you make them. Every event is on unless you switch it off, so start by removing the ones that would be noise in a channel.
  </Step>

  <Step title="Pick chat-ready events">
    Chat carries deal and object updates, announcements, comments and mentions, form submission outcomes, and task assignments. Task reminder nudges, learning emails, and system messages are email-only, so they never appear here.
  </Step>

  <Step title="Know how chat differs from email">
    A Teams channel belongs to a whole partner organisation, so chat has no per-contact preference and cannot be targeted per segment. It is a switch per event, per platform. Email is the one that runs through the three-layer cascade of organisation default, override segments, and the contact's own opt-outs. See [Control who gets notified](/features/engagement/notifications/guides/control-who-gets-notified) to work out why a specific contact is or is not receiving an email.
  </Step>
</Steps>

<Note>
  Because the configuration lives on the integration, an organisation running Teams **and** Slack configures each one separately. If you only have Teams, this reads exactly like an organisation-wide setting, and it is already correct on the day you add Slack.
</Note>

## Verify it worked

Trigger a test event for a mapped partner and confirm the message appears in their Teams channel. Switching an event off for chat does not affect its email, and the reverse is also true, so check the channel rather than the notification's email metrics.

## Related

<CardGroup cols={2}>
  <Card title="By email" icon="book-open" href="./configure-partner-notifications-by-email">
    Reach every partner in their inbox.
  </Card>

  <Card title="In Slack" icon="book-open" href="./configure-partner-notifications-in-slack">
    Deliver notifications in Slack instead.
  </Card>

  <Card title="Connect Microsoft Teams" icon="book-open" href="/features/integrations/chat/guides/connect-microsoft-teams">
    Link your tenant.
  </Card>

  <Card title="Implementation reference" icon="screwdriver-wrench" href="../technical">
    Full configuration options for partner notifications.
  </Card>
</CardGroup>