> ## Documentation Index
> Fetch the complete documentation index at: https://docs.introw.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Nudge incomplete learners

> Remind partners who have not finished a course, in a couple of clicks, through the channels they already use.

> For channel managers fighting completion drop-off without sending manual chase emails.

Enrolling partners is easy; getting them to actually finish is the hard part. Courses lose people in the middle, and chasing them one by one over email does not scale. Nudging lets you remind everyone who has stalled in a couple of clicks, through the channels partners already use. It is the difference between a course people start and a course people complete.

## What you'll achieve

A reminder sent to the learners you choose who have not completed a course, delivered through Introw's notification channels, repeatable as completions trickle in.

## Before you start

<Steps>
  <Step title="Confirm access">
    You need access to the course's tracking view, and notification channels must be configured for your organisation.
  </Step>
</Steps>

## Watch it

<Tabs>
  <Tab title="Video">
    <video controls playsInline preload="none" poster="https://assets.introw.io/docs/features/courses/enrollments/guides/nudge-incomplete-learners/steps/01.png?v=1783329843" className="w-full rounded-xl" src="https://assets.introw.io/docs/features/courses/enrollments/guides/nudge-incomplete-learners/video.webm?v=1783329843#t=2.5" />
  </Tab>

  <Tab title="Click through">
    <iframe className="w-full rounded-xl" style={{ width: "100%", aspectRatio: "16 / 11", border: 0, backgroundColor: "#FAFAFA" }} src="https://assets.introw.io/docs/features/courses/enrollments/guides/nudge-incomplete-learners/walkthrough.html?v=1783329843" />
  </Tab>
</Tabs>

## Steps

<Steps>
  <Step title="Open course tracking">
    Open the course from [Courses](https://app.introw.io/courses) and go to its tracking view. Use the **Not started** or **In progress** tabs to see exactly who has not finished.

    <Frame>
      <img src="https://assets.introw.io/docs/features/courses/enrollments/guides/nudge-incomplete-learners/steps/02.png?v=1783329843" alt="Open course tracking" />
    </Frame>
  </Step>

  <Step title="Select the learners to remind">
    Choose who to nudge:

    * **Learners** - pick a few specific partners from the filtered list, or select everyone in the tab for a broad reminder. Targeting the **Not started** and **In progress** tabs keeps the reminder relevant and avoids messaging partners who already completed.

    <Frame>
      <img src="https://assets.introw.io/docs/features/courses/enrollments/guides/nudge-incomplete-learners/steps/04.png?v=1783329843" alt="Select the learners to remind" />
    </Frame>
  </Step>

  <Step title="Send the nudge">
    Send the reminder. You can review the email preview before sending. Selected learners get the nudge through your configured channels, and you can repeat this as completions come in - for example, once a week in the run-up to a due date.

    <Frame>
      <img src="https://assets.introw.io/docs/features/courses/enrollments/guides/nudge-incomplete-learners/steps/05.png?v=1783329843" alt="Send the nudge" />
    </Frame>
  </Step>
</Steps>

## Verify it worked

The nudged learners receive a reminder notification, and the relevant tracking tabs shrink as partners complete the course over the following days.

## Related

<CardGroup cols={2}>
  <Card title="Monitor course progress" icon="chart-line" href="../../progress-tracking/guides/monitor-course-progress">
    Find who still needs a nudge.
  </Card>

  <Card title="Configure enrollment rules" icon="users" href="./configure-enrollment-rules">
    Set the deadline you are nudging against.
  </Card>

  <Card title="Implementation reference" icon="screwdriver-wrench" href="../technical">
    Nudges and notification channels.
  </Card>
</CardGroup>