> ## Documentation Index
> Fetch the complete documentation index at: https://docs.introw.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue a certificate manually

> Award a credential to individual partners or a whole segment at once, with an optional notification.

> For recognizing partners who earned a credential outside a course - for example, after a live enablement session or bootcamp.

Not all certification comes from an online course. Sometimes one partner earns a credential through a one-off review, and sometimes a whole group earns it through a live session or a bootcamp - and awarding it one partner at a time is tedious and error-prone. Manual issuance lets you award the same verifiable credential to specific individuals or an entire segment in a single action, with the same CRM sync as an automatic award.

## What you'll achieve

A certificate awarded by hand to chosen individuals or to every partner in a segment, each with a verifiable certificate page, optionally notifying recipients, and synced to your CRM.

## Before you start

<Steps>
  <Step title="Confirm access">
    You need a team role with write access to Certificates.
  </Step>

  <Step title="Know who you are awarding">
    Decide whether you are awarding specific partners or a whole segment (for example, "Bootcamp attendees"), and have the certificate template ready.
  </Step>
</Steps>

## Watch it

<Tabs>
  <Tab title="Video">
    <video controls playsInline preload="none" poster="https://assets.introw.io/docs/features/courses/certificates/guides/issue-a-certificate-to-a-segment/steps/01.png?v=1783361850" className="w-full rounded-xl" src="https://assets.introw.io/docs/features/courses/certificates/guides/issue-a-certificate-to-a-segment/video.webm?v=1783361850#t=2.5" />
  </Tab>

  <Tab title="Click through">
    <iframe className="w-full rounded-xl" style={{ width: "100%", aspectRatio: "16 / 11", border: 0, backgroundColor: "#FAFAFA" }} src="https://assets.introw.io/docs/features/courses/certificates/guides/issue-a-certificate-to-a-segment/walkthrough.html?v=1783361850" />
  </Tab>
</Tabs>

## Steps

<Steps>
  <Step title="Open the certificate to award">
    Go to [Certificates](https://app.introw.io/certificates), open the credential you want to award, and select **Give Certificate**. This opens the audience picker for a manual issuance of this template.

    <Frame>
      <img src="https://assets.introw.io/docs/features/courses/certificates/guides/issue-a-certificate-to-a-segment/steps/02.png?v=1783361850" alt="Open the certificate to award" />
    </Frame>
  </Step>

  <Step title="Choose who receives it">
    Pick the recipients in the audience table. You can award the credential two ways:

    * **Individual partners** - search the table and select specific partners and contacts. Use this for one-off recognition or to award a few people who finished an offline assessment.
    * **A whole segment** - add a **Segment** filter to narrow the table to a segment's members, then select them all. Use this to recognize a whole cohort, such as bootcamp attendees, in one pass. The **Partner** and **Tier** filters narrow the audience the same way.

    <Frame>
      <img src="https://assets.introw.io/docs/features/courses/certificates/guides/issue-a-certificate-to-a-segment/steps/04.png?v=1783361850" alt="Choose who receives it" />
    </Frame>
  </Step>

  <Step title="Preview the email and issue">
    Select **Next** to preview the certification email, then finish with the option that fits:

    * **Issue and notify** - awards the credential and emails each recipient to let them know they have been certified. Review the preview before sending.
    * **Issue without email** - awards it silently, for when you will announce the credential another way.

    Every selected partner is awarded the credential, each gets a verifiable certificate page, and the issuance syncs to your CRM.

    <Frame>
      <img src="https://assets.introw.io/docs/features/courses/certificates/guides/issue-a-certificate-to-a-segment/steps/06.png?v=1783361850" alt="Preview the email and issue" />
    </Frame>
  </Step>
</Steps>

## Verify it worked

The chosen partners appear as certified on the certificate's certified list, each with a verifiable certificate page, and the issuance syncs to the CRM.

## Related

<CardGroup cols={2}>
  <Card title="Create and auto-issue a certificate" icon="award" href="./create-a-certificate">
    Award credentials automatically on completion instead.
  </Card>

  <Card title="Revoke a certificate" icon="ban" href="./revoke-a-certificate">
    Pull a credential when it no longer applies.
  </Card>

  <Card title="Implementation reference" icon="screwdriver-wrench" href="../technical">
    Issuance, validity, and notifications.
  </Card>
</CardGroup>